|
|
Delivery
Orders To Mainland UK- £4.95
Small/lower value items will be sent via Royal Mail's 'Standard Parcel' delivery service
Larger/higher value items will be sent via Royal Mail's 'Recorded Signed For' delivery service
Please allow 3-5 working days.
Orders To Europe- £6.95
Items will be sent by airmail (Royal Mail)- Please allow up to 7 working days after dispatch. Please note that the whole of Russia and some Asian countries are counted as Eurpoe for postal purposes.
Orders To Worldwide- £8.95
Parcels will be dispatched by Royal Mail or Parcelforce. For single items, or multiple items not exceeding 500g, the shipping cost is £8.95 (Airmail). For multiple items exceeding 500g, we will email you with a detailed delivery quote for your approval, before we process your order. Please allow up to 10 working days after dispatch.
Next Day Delivery
We will always endeavor to deliver your items as quickly as possible, however if you need your order urgently please Contact Us before placing your order so we can check stock availability and arrange a faster delivery for you. Additional cost may apply.
|
|
Returns
How long do I have to return My Items?
If you are not entirely satisfied with your purchase, you may return the goods to us providing you notify us in writing/email of your wish for a refund or exchange within 7 days. Items must be received by us within 14 days and returned at your own expense. This applies to online orders only, goods purchased in the store can be exchanged or a credit note will be issued.
How long will it take for the refund/exchange to be processed?
Refunds will be given or a replacement despatched once we receive the item(s). We will refund onto the card used to purchase the goods. Please note that it may take 2-3 days for the funds to reach your account.
What if my items are faulty?
If the goods are faulty upon receipt we ask that you return them to us within the 14 day return period, the cost of the return postage will be refunded where a postal receipt is provided. If items become faulty after use please inform us as soon as possible in writing/email we will then request that you return the items to us for an evaluation of the fault.
Can I return an item which I have had made to my specification?
Items made to order are not eligible for a refund.
We ask that all goods are returned to us in their original packaging and in a new, unused condition. For example shoes should be tried on a clean surface, so as not to mark/damage the soles. In the interests of hygiene underwear, tights, socks and foot thongs are not returnable.
|
